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I would like to thank you for your wonderful bouquet which I had organised for my cousins on the birth of her baby girl (mid. December). She and everyone who visited her were so enthusiastic when they saw this very...
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Terms and Conditions

Thank you for visiting the website (the 'site') of Sweet Stems. By visiting and using this site you agree that your access to and use of this site are subject to the terms and conditions set forth in this legal notice and all applicable laws. These terms and conditions are subject to change without notice, and any changes will be posted herein.


The information contained within this site is provided on the understanding that Sweet Stems makes no warranty, guarantee or promise, express or implied, in relation to the content or accuracy of the information and material available via the site.

You agree that Sweet Stems will not be liable in any way for any actions taken on the basis of, or errors or omissions in, the information or material accessible via this site. Sweet Stems disclaims any and all liability incurred as a result of use or reliance on the information or material accessible via this site.

Sweet Stems is not responsible for the content of any website linked to or from this site. Sweet Stems expressly disclaims any and all liability and responsibility to any person in respect of the use of material provided on a referenced website. Sweet Stems also assumes no responsibility, and shall not be liable for any damages to, or viruses that may infect your computer equipment or other property on account of your access to, use of, or browsing of this site or your downloading of any materials, data, text or images from the site.

Intellectual property

All materials contained on this site, including but not limited to text, articles, images, logos, button icons and the selection and arrangement thereof are protected by copyright law. All intellectual property, unless otherwise stated, on this site is owned by Sweet Stems.

The material may be viewed online by you and may be reproduced in hard copy only for your personal reference. Unless otherwise permitted by law or with written permission from Sweet Stems, the material and information on this site may not otherwise be reproduced, modified, published, transmitted or displayed and may not be distributed to any person (including distribution by e-mail) or incorporated into any other website.

Linking policy

If you wish to establish a link to Sweet Stems' website, you must seek our prior written consent. If Sweet Stems' consents to you linking to this site, you agree to link at your own risk. You shall only link in a manner which clearly signifies to end users that they will be moving from your site to this site. Sweet Stems will not be liable in any way for any loss or damage caused to you as a result of your link to Bloom site. You agree to continually indemnify Sweet Stems against any loss, damage or expense suffered by Sweet Stems as a result of your linking to the site.


Any party engaged in illegal activities involving the use of this site will be subject to civil and criminal sanctions and prosecution. Sweet Stems does not guarantee that it will be able to prevent any illegal or inappropriate use of this site, nor that it will give notice of any illegal or inappropriate use of this site. It is an illegal violation to place orders under a false name, with a fraudulently obtained credit card or without the consent of the cardholder. All persons found to have placed a fraudulent order will be prosecuted.

GST (Goods & Services Tax)

Our products and services attract a Goods and Services Tax (GST) of 10%. All prices quoted are inclusive of GST.


All prices on are listed in Australian dollars (AUD).


Substitutions may be necessary to ensure your arrangement or specialty gift is delivered in a timely manner. The utmost care and attention is given to your order to ensure that it is as similar as possible to the requested item.


In arrangements of assorted confectionery, the type shown online will be used if at all possible, even if this means substituting other kinds of confectionery of equal or greater value. For one-of-a-kind confectioneries, such as the Lindt Lindor, we will make every attempt to match the confectionery, but may substitute with another colour. If the container shown online is not available, a similar container will be used.

Specialty gifts

Specialty gifts may be substituted with another specialty gift of equal or greater value and of similar theme and category.

Governing law

These terms and conditions are governed by the law of Victoria, Australia.

Shipping and Delivery

Please refer to our delivery and shipping policy page

Purchasing Policy 

To purchase an item which includes an alcoholic beverage, you must be at least 18 years of age or older. The recipient must be signed by a person 18 years old or above.

Payments Policy

Sweet Stems provides a secure payment system by utilising the services of Eway for all online payments. Our site uses a PCI compliant payment gateway service and Secure Sockets Layer (SSL) technology, the strongest commercially available level of encryption. You should see a solid padlock in your browser status bar which indicates that the encryption is taking place. Credit card payments can be made using Visa & MasterCard.

Alternatively if you prefer not to order online you can order over the phone on 1300 789 807 between 9.30am and 5.00pm on weekdays.

Privacy Policy 

Please refer to our privacy policy

Returns Policy

At Sweet Stems we pride ourselves on the quality of our products and services. Should the bouquet be damaged in transit, Sweet Stems will be happy to resend a new bouquet. To assist us in quality control, it is our policy to collect the original bouquet upon delivery of your resend. Alternatively, you may contact us for a full refund. Please send us a photograph of any damaged goods at This email address is being protected from spambots. You need JavaScript enabled to view it.

Hazard Policy

Please BE AWARE that all chocolate bouquets are  made with wooden sticks. Remove the chocolates with caution and keep out of reach of young children.


Should you need or choose to cancel your order, money will be refunded less a $3 administrative fee, ONLY IF notice is received by Sweet Stems 24 hours prior to the scheduled delivery date. Cancellations received with less than 24 hours notice will be charged at 50% of the total order value. We are unable to cancel orders that are already prepared and are with our courier for delivery.


If you have any queries about this site or these Terms and Conditions, please contact Sweet Stems on 1300 789 807 or e-mail us at This email address is being protected from spambots. You need JavaScript enabled to view it.