Returns & Cancellations
At Sweet Stems we pride ourselves on the quality of our products and services. Should the bouquet be damaged in transit, Sweet Stems will be happy to resend a new bouquet. To assist us in quality control, it is our policy to collect the original bouquet upon delivery of your resend.
Should you need to cancel your order, money will be refunded less a $3 administrative fee, ONLY IF notice is received by Sweet Stems 24 hours prior to the scheduled delivery date. Cancellations received with less than 24 hours notice will be charged at 50% of the total order value. We are unable to cancel orders that are already prepared and are with our courier for delivery.